Please take the time to read our Terms & Conditions you will also find on this page information regarding Artwork & Design Policy, Postal & Dispatch Policy & Our returns Policy. 




Please take the time, before ordering from us to read our Terms & Conditions.

VOLKSIGNIA PRIVACY POLICY

We do not hold any payment information on our website, all payments are made using PAYPAL and as such we do not process any card details & do not hold any card information, we do keep a record of your order in the form of an invoice, we do not give out your details to any third parties or any other organisations. We may contact you from time to time with special offers, if you do not wish to receive emails from us please notify us in writing to info@volksignia.co.uk

VOLKSIGNIA ARTWORK (DESIGN) POLICY

Once you (the customer) has purchased a sign product from our website (excluding any signage which is sold blank, plain or unlettered) we will get your artwork emailed to your inbox within 24 hours (during the working week) of receiving your design instructions and payment. If for some unforeseen reason we can not meet this, we will notify you (the customer) within that first 24 hour period with a new timescale for artwork delivery.

Our artwork service is FREE on all signs and graphic products purchased from our website, we will only begin a design once we have received your (the customers) details, details must be sent to our email address info@volksignia.co.uk  details must include any changes to sizing, colours required, font required and any additional information that may be of use to us when designing, if you have a design you wish to send us, you can email this as an attachment in either a jpeg or gif file, if you have a different attachment, please contact us with your file type before sending so we can check that we can open it. We aim to meet all the customers requirements regarding design, apart from FULL COLOUR IMAGES OR PHOTOS which are subject to additional charges not currently listed our our website.

We will make any changes you require to your artwork FREE OF CHARGE and will (within reason) make as many artwork changes you require until you are satisfied with the final design. Each artwork change will be emailed to your in-box.

Once artwork has been APPROVED for production we can not make any changes to that approved design, so we require that you check very carefully that your artwork is CORRECT in EVERY detail, please include in your check that all spellings are correct for company names or places, your details are correct including your phone number and web or email addresses, we will not be held responsible for any errors to your design once it has been APPROVED by you (the customer).

Artwork is FREE on all signage purchased on this website, FREE artwork is for STANDARD fonts, text and colours and also includes SIMPLE BLOCK COLOUR logos, if you require COMPLEX designs (texts with shadows or logos with fine complex detail) please contact us before ordering for details on any additional artwork charges that maybe incurred.

 VOLKSIGNIA PAYMENT POLICY

Payments are accepted through Paypal using all major credit cards.

You can also pay with our Postal payments service (details on request) email us at info@volksignia.co.uk  for details.

You do not have to have an account with Paypal to pay through their payment system.

All payment transactions are secure. Information is processed online. No payment information is stored on this web site.

We are currently not required to charge VAT, so there are no VAT charges on any of our items.

Every order is confirmed by email within 24 hours of receipt.

From date of order and approval of your artwork (if applicable) you should expect to receive conformation that your goods have been dispatched within 5 working days. If you have any queries whatsoever regarding your order, please email us and we will get back to you within 24 hours.

All goods must be prepaid and payments cleared before any items are manufactured or dispatched. 

VOLKSIGNIA (DISPATCH) POLICY

All goods not requiring a design will usually be dispatched within 2 - 4 working days of your payment clearing. All goods requiring designs etc. will usually be dispatched within 4 - 7 working days of payment clearing and design approval. All signage products are made to order and are not held in stock.

 All our products are dispatched using Royal Mail services. Small items are dispatched by recorded (signed for) post. LARGER items and PARCELS are dispatched by using a Parcelforce service. All goods dispatched have a barcode or trackable number so we can confirm delivery. 

All items are usually received within 2-4 days of dispatch, if your order has not arrived within 3 working days of dispatch please contact us and we will check delivery with the tracking/barcode number, please note some parcels can take up to 15 working days from notification of dispatch to arrive, if you still have not received your order after the 15 day period we will either resend another item or offer a full refund.

If your goods arrive damaged please contact us for information on returning your goods for either a replacement item or a full refund.

All services will require a signature on delivery. If you are unavailable to take delivery your item will be taken back to your local collection depot and you will be carded by Royal Mail for you to collect from your nearest depot. Please note if you DO NOT collect your item it will be returned to us after 7 days, we advise that you check the progress of your order using the tracking no. emailed to you on dispatch. If an item is returned to us due to a non delivery (failure to collect) you may be charged to resend your item(s). 

Very urgent items can be dispatched using a NEXT DAY service (SPECIAL DELIVERY) only on request from you (the customer), there is an additional cost for this service contact us for more details info@volksignia.co.uk 

VOLKSIGNIA RETURNS POLICY

We will only give a refund for custom designed signage (signs with custom made graphics approved by the customer from our sent artwork) when 1. We have made an error with your details that is ours and only our fault. 2. For lost signage or graphics (items lost in transit) 3. Items damaged in transit (these items will only be refunded when we have proof the item was damaged in transit, these items will need to be returned to us before we can issue any kind of refund). 4. Or in the unlikely event of faulty workmanship.

All other items with stock designs (items that have not been subject to any custom design work) can be returned to us within 14 days for a refund as long as the item is in 'as new condition' (the same condition as it was sent out in with no visible signs of wear and tear).

We can not give any refund for stickers and or decals that have been poorly applied by the customer, or for artwork errors which are the customers fault (failure to check details when approving a design for production) all graphics and decals are checked for defects before dispatch and once they have left our premises we will only refund if, lost or damaged in transit. We will not give any kind or refund for graphics which have been applied or removed from their backing sheet.

We cannot offer any refunds for items lost or damaged by the customer once in their possession.

Returning items to us:- You must inform us before attempting to return any items by emailing us at customerservices@volksignia.co.uk, we will reply to you within 24 hours with our return instructions, all items must be returned in 'As New' condition and returned in the original packing, all returns must be received within 14 days of original delivery, we will offer a FULL refund for returned items (inc. original postage charge) BUT we cannot offer any refund for any return postage back to us.

All items being sent back to us must be returned by a registered or trackable service and have a barcode or tracking number as proof you have returned an item to us. Any items sent unregistered will not be refunded. A certificate or receipt of posting will not be accepted as proof, the item MUST be returned by a trackable or registered service.

We will refund you when we have received your returned item. We will refund the cost of your item plus the original p&p costs, we cannot offer a refund on the postage you have paid to return the item to us. We will refund you within 24 hours of receiving your returned goods in 'as new' condition.

VOLKSIGNIA DISCLAIMER

We can not except any responsibility for loss or damage to your graphics, signs or any of our products once they are in your possession. We can not accept any responsibility for any damage to persons, you or your property when using any of our products. All graphics, stickers and decals are applied to your property at your own risk and we can not accept any responsibility any damage these items may cause to persons, you or your property. All magnetic signs once they leave our premises and are in your possession are applied to your vehicle at your own risk, ALL magnetic signs are rated to the national speed limit (70 mph) & as such are not suitable for vehicles going over the national limit, loss or damage caused to your signs, persons, you or property is not the responsibility of VOLKSIGNIA & in such case is the sole responsibility of the user. By applying graphics or any signage to your property, you do so at your own risk.

Our policies and information on this page maybe subject to change without any prior notice if you require more details on a policy, product or us contact info@volksignia.co.uk

Volksignia are a mail order and online business & as such we do not receive callers - Thank you.